FAQ

eStore

I have already registered, how do I add an eWallet?
To set up an eWallet if you had not createdone when registering for the first time.

Go to "My account" click on "Create  eWallet Account".

 


Fill in the details.
Your  eWallet Number will be shown.
 
 

How do I top up my eWallet?

There are two ways to top up your eWallet; either via Electronic Funds Transfer (EFT) to our bank account or via credit card.

Our bank details: BSB: 084-004 Acct No: 18-859-2705

The EFT transaction will take up to 48 hours to appear in your eWallet account.

Please bear in mind that transferring funds using EFT is free of charge but using credit card to top up your eWallet will incur credit card fees of 30 cents plus 1.5%.

To view instructions please log to your account; click on the 'My Account’ tab and you will be able to see the details of the two processes.


How do I view my past transactions?
Select 'My Account'.
Click on 'View Order histroy by Student'
A list of your transactions will appear


If my child is leaving the school and I decide to close my account, will any remaining funds in my eWallet be refunded?
Yes, any remianing balance will be refunded upon reuqest in your nominated bank account.

Please fill in contact form in the 'Contact Us' page to advise us of:
  • Your decision
  • Your eWallet Number
  • Your bank details.


How do I know if my order is successful?
For every successful order you will receive an automatic email to the registered email address. (the registered email address can be update in "My Account' - 'My Profile'.

You can also go to my account and check the Product Order History' or ''View My 'eWallet'' where the transaction listing will show the status of your order.


Can a student be registered by different parent and guardians?
Yes.

Each user can register a child. The account is under the user name.
As an example a Guardian can register several students.

How to Pay for Metro North School Sport selection trials

From February 2016, students who are participating at the following Metropolitan North School Sport selection trials will need to pay their selection trial fee online:

  • Australian Football 13-15 Boys & 13-16 Girls
  • Baseball 13-14 & 15-18
  • Basketball 13-15 & 15-18
  • Cricket 13-14 Boys, 13-15 Girls, 15-19 Boys
  • Football 13-15 & 19
  • Golf 10-12** & Golf 13-19
  • Hockey 13-19
  • Netball 13-15 & 16-19
  • Rugby League 13-15 Boys & 15-18 Boys
  • Rugby Union 13-15 & 15-18
  • Softball 13-19
  • Squash 13-19
  • Tennis 13-19
  • Touch Football 13-15 & 15-18
  • Volleyball 13-15 & 16-19
  • Water Polo 13-17

Students participating at Met North 10-12 Years selection trials will pay as directed by their District Sport offices, except Golf. Swimming, Cross Country and Track and Field payments will continue to be paid at your student’s school.

1

Go to:   https://schoolshoponline.net.au/metronorth/index.aspx

2

Log in or register as a new user (use parents details for this step)

  • Then go to “My Account/ Manage Students / Add New Student-Staff”  to register your  student/s  
  • Enter: Name, DOB, Gender, Associated School, Class (Met North Selection Trial)  - this information is forwarded onto the selection trial convenor

3

Go to the E-Store and select the selection trial you need to pay for:

  • e.g. 16 Girls Australian Football, or 16-19 Boys Football
  • if you have more than one student, you can pay for multiples – go through the steps for the first student, and then select MyAccount / Manage students /Add New student

4

Go to your shopping cart – check the student and trial information details and ensure they are correct

5

Checkout – choose payment mode and finalise your payment

 


My student name does not appear in the drop down list!

You need to Enrol/Add the student. Click on  'My Account' Tab above, then 'Add/Edit  Student' icon.  Click on the appropriate action tab. - 'Add Existing Student or 'Add New Student'. Follow the prompt.


Can I order for many children in one order?
Yes,
When choosing a product there is a select student box . If you have registered several students a drop down list will appear.


Can I change my login details.

No  your login address will always remain the same.

You can update you email address for notification by going to 'My Account', select 'Edit  account details', updae the 'email notifications' section and save the changes.


eWallet

How do I view my 'eWallet' transactions?
Go to 'My Account'
Click on 'View eWallet'
A list of all your transactions will appear